ISO 20000-1

In today‘s competitive environment, organizations need high performance, high-quality and reliable of Service Management Systems to support their business processes. As globalization continues, these Service Management Systems will become even more vital. Errors and failures not only lead to financial loss, but also to a loss of reputation and reduced confidence on the part of clients.

Service management systems are not static; they evolve with the advancement of technology and shifts in business strategies and consumer expectations. Adopting and adapting the elements of service management in alignment with organizational needs and future visions is key to sustaining robust, efficient, and effective service delivery in an ever-changing technological environment.

Service management systems are pivotal in orchestrating the delivery and management of services across various domains, including IT, human resources, customer service, and more. They encompass a broad range of functions and capabilities designed to ensure that an organization can effectively manage its services, meet customer expectations, and adapt to changing technological landscapes.

Service Management and the smooth running of the business processes it supports are basic prerequisites for high-quality performance and the ability to win in today‘s competitive environment. They also play an important part in attracting new client groups and in opening up new markets. Standard ISO 20000-1 sets clear requirements for companies and organizations in order to integrate the different service management processes systematically into their management systems. The focus is on the Best Practice approach of ITIL®.

Certification by TÜV NORD CERT offers companies and organizations many benefits – both internally and externally. Inside the organization, the certification in particular creates increased focus on efficient service management. We also give you starting points as to how service can best be systematized, enhancing quality and availability. Any possible weaknesses can be more easily identified and eliminated.

• Greater confidence on the part of internal and external clients
• Increased customer satisfaction and customer trust
• Proof of best practice
• Continual improvement of processes through introduction of Best Practice
• Reliability and cost-efficiency in the provision of services

TÜV NORD is a well-established and reliable partner for inspection and certification services. Our experts and auditors have extensive knowledge based on experience and are generally permanently employed by TÜV NORD. This guarantees independence and neutrality, and also means we can offer continuity in supporting our clients. The benefit to you is clear: our auditors accompany and support the development of your company and provide you with objective feedback.