Senior Manager, Operations - System Certification

Senior Manager, Operations - System Certification

Mumbai

Profit Center Head (PCH)

Minimum 8-10 years of experience in managing Certification Body operations & technical management

• Graduate in Science & Engineering or equivalent from a well-known institute, with Management Degree preferable.
• Lead Auditor for ISO 9001 as minimum preferred with other Management System standards qualification.
   

• Responsible for Operations management and growth of services under System Certification BU (comprising of Management System Certification, Training & Sustainability) under respective Profit Center (PC). 
• Assistance to PC Head for Business development and achieving business goals according to TUV India strategy for services under System Certification BU under respective Profit Center.
• Responsible for planning and achieving the monthly targets of invoicing and preparation of MIS for the Respective Profit Center. 
• Assistance in Budget preparation for the Profit Center in consultation with respective PC Head as per the broader guidelines and growth plan given by Management.
• Assistance in Risk assessment for every new assignment (outside of the approved service portfolio) undertaken by the Profit Center.
• Assist Profit Center Head to take lead in developing/streamlining new services and/or proposal for new services. 
• Identify & follow-up on resource sufficiency across all applicable roles to support effective operations execution. 
• Assist in talent identification and recruitment with the help of PC Head along with HR and in consultation with respective Cluster head.
• Attend the monthly outstanding receivable review with HO / CFO with the PC Head or in absence of PC Head and shoulder responsibility for collection of outstanding for the respective PC.
• Assist the Profit Center Head to ensure the pending order data is reviewed for their product line so as to have accurate information on orders in hand.
• Ensure team building, competence building and enhancement and motivation of the employees assigned to them with necessary support from HR
• Assist the Profit Center Head for completion of appraisal and promotion for the assigned employees of PC and submit to Cluster Head for his approval within time frame as set by HO.
• Proactively take lead in Customer visits, interface & customer satisfaction 
• Take lead in identifying and conducting training for the staff for performance enhancement and team building.
• Implementation of the processes specified in the company - especially those relating to orders - in accordance with the Quality Management Manual or group regulations.
• Active reporting to PC Head on regular basis related special business matters, quality cases, customer relations and if necessary on deviations from agreed targets and specifications.
• Promotion of exchange of information within the group.
• Ensuring effective and efficient operative processes (quality-compliant and schedule-complaint, cost-effective provision of services with consistent and evenly-spread utilization of resources).
• Communication of requisite information to own manager and own employees.
• Ensuring proper implementation and surveillance for occupational safety, health and environmental aspects during work for the employees.
   

• Good understanding of customers pain areas.
• Experience in handling a large team.
• Optimisation of shared resources.
• Awareness about P & L statement.
• Good Exposure to QA aspects in System Certification.
• Good understanding about the technical documents like ISO 17021-1, ISO 17065, IAF Mandatory Documents, etc.
• Positive thinker and Trouble shooter.
• High Drive
• Target Oriented
• Extravert, good interpersonal skills
• Team player