If you are not satisfied with the service provided by TUV India, you can directly log in and send the complaint or appeal to the management of TUV India as defined in the following procedure.
Complaint:
The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization
- The complaint can be for the service provided by TUV India.
- The complaint can be on service provided by the client certified by TUV India.
1. Complaint Procedure:
1.1 The complainant can use any of the modes of communication.
a. The complaint logged on TUV India web site
b. The communication to TUV India on HO address or respective branch address.
c. Email to : grievance@tuv-nord.com
1.2 The complaint shall be recorded , acknowledged by Customer Communication and shall be forwarded to Head System Certification or Head of respective Services.
1.3 Head system Certification or Head of respective Services shall investigate , keep complainant updated on status , and communicate the decision & actions to the complainant.
1.4 Customer Communication shall monitor proper closure of complaint.
Appeal:
The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification, testing or inspection decision or any other related matter.
2. Appeal Process
2.1: The appellant can use any of the modes of communication.
a. The Appeal on web site
b. The letter to TUV India on HO address or respective branch address.
c. E mail to : grievance@tuv-nord.com
2.2 : All the appeals shall be recorded and acknowledged by Customer Communication & shall be forwarded to Head System Certification or Head of respective Services.
2.3 : Head System Certification or Head of respective Services shall ensure proper tracking of appeals.
2.4 : Head system Certification or Head of respective Services shall investigate, keep appellant updated and communicate the decision & actions to the appellant .
2.5 : The Head Systems Certification or Head of respective Services shall take suitable Corrective Action and Monitor its effectiveness.
2.6 : Customer Communication shall monitor proper closure of appeal.