Course Objectives
Upon course completion, participants will be able to:
- Realize the importance of quality models
- Understand various quality models
- Understand TQM philosophy
- Communicate the importance of customer focused TQM
- Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organizations
- Ability to implement the TQM approach in an organization for continuous quality improvement
- Ability to advise management for TQM approach development
Course Features
Total quality management (TQM) is a management approach practiced by industry leaders globally to long-term success through customer satisfaction. The program is to equip the participants to use a combination of strategy, data, and effective communication to integrate quality into all aspects of the organization. Many Business Excellence models are the off-shoot of TQM system. Quality throughout the organization is ensured on successful implementation and builds sustainable growth of the organization.
Who should attend ?
- Managers involved in Strategic decision making
- Senior Executives, Production & Quality Managers
- Department heads, Unit heads, and CEOs
Course Contents
- Evolution of TQM
- Historical development
- Definitions of quality
- Understanding TQM
- The Quality Management System
- The Quality Movement
- TQM concept and system
- The Cost of Quality (COQ)
- TQM tools and Techniques
- Seven Tools of Quality
- New Seven Tools -Management Tools
- Statistical Quality Control
- Taguchi methods
- Quality Function Deployment
- Quality Circles
- Just in Time (JIT)
- TQM principles and strategies
- Customer focus including over view of Kano model
- Process Improvement and Total Involvement
- Quality Management strategies
- The quality movement
- Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)
- Zero Defects
- Kaizen System
- Poka-Yoke (Shingo)
- Implementing TQM
- - Managing key processes, steps in process improvement
- - Measuring process improvements, and performance measures
- - Benchmarking for TQM
- - Quality Management Systems– ISO series
- - Global Quality and International Quality awards – Baldridge, Deming Prize, others
Certificate
TUV India certificate shall be issued to all the delegates attending the entire duration of course.
Duration
3 Days.